Refund and Returns Policy

1. General Policy

At sirenshop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Items

Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (313) 966-9145. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Shipping the Return

• Once approved, you will receive a Return Merchandise Authorization (RMA) number.
• Pack the item securely and include the RMA number on the outside of the package.
• You are responsible for the cost of return shipping unless the return is due to a sirenshop error or a defective product.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Non‑Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Personalized or custom‑made products
• Sale items marked as final sale

5. Exchanges

If you prefer an exchange for a different size, color, or product, please follow the return process and indicate that you would like an exchange. We will ship the replacement item once the original return is received and inspected.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimer

sirenshop reserves the right to modify this Refund and Returns Policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (313) 966-9145
Address: 2799 Southwest 12th Drive, Detroit, Michigan 48226, United States